Everything covering your account, your money and your clients' data. Written to be read, not skipped.
These terms govern your use of Thavosh, operated by [Registered entity name], [Address], GSTIN [GSTIN] ("we", "us"). By creating an account you agree to them. If you're accepting on behalf of a gym or company, you confirm you're authorised to bind it.
You must be 18 or older. Coaches and gyms are responsible for holding any certification, licence or registration their local law requires. We don't verify professional competence beyond the basic profile checks described at signup.
Keep your credentials confidential. You're responsible for activity under your account, including trainers you invite on a team plan. Tell us immediately at [security@thavosh.in] if you suspect unauthorised access.
Founding-cohort accounts get three months free with no card required. We'll tell you before the free period ends. If you don't choose a plan, the account moves to read-only rather than being charged.
You own the client records, plans and notes you put into Thavosh. For that content you are the data fiduciary and we are your processor: we handle it on your instructions to provide the service. You're responsible for having a lawful basis to collect it and for any health information your clients share with you.
Don't use Thavosh to send unsolicited bulk messages, to impersonate anyone, to upload content you don't have rights to, to reverse-engineer the service, or to break any messaging or payment provider's rules. We may suspend accounts that put our messaging or payment integrations at risk.
Thavosh is software for delivering coaching. It is not a medical device and does not provide medical, nutritional or diagnostic advice. Programming decisions are the coach's. Clients should consult a qualified professional before starting any exercise or diet programme.
Messaging, UPI payments and hosting are provided by third parties under their own terms. We're not liable for their outages, policy changes or fees. Payments made directly to your own UPI ID are between you and your client; we record the reference and issue the receipt.
The platform, its templates and its exercise library remain ours. You keep everything you create. White-label branding lets you present the portal as yours; it doesn't transfer ownership of the underlying software.
You can close your account at any time. We may suspend or end an account for non-payment, for a serious breach of these terms, or where required by law — with notice wherever we reasonably can. Export windows are set out in the cancellation policy.
To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid us in that period. We're not liable for lost profits, lost clients or indirect losses. Nothing here excludes liability that can't lawfully be excluded.
These terms are governed by the laws of India. The courts at [City], [State] have exclusive jurisdiction. We'll always try to resolve a dispute by talking first — write to [legal@thavosh.in].
We'll give at least 14 days' notice by email before material changes take effect. Continuing to use Thavosh after that means you accept the updated terms.
This explains what we collect, why, and what you can ask us to do about it. It follows the Digital Personal Data Protection Act, 2023.
To run your account and portal, deliver plans and messages, record payments, provide support, keep the service secure, meet tax and legal obligations, and — only with your consent — send product updates. We do not sell personal data and we do not use your client records to train models.
Only processors who help us operate: cloud hosting, messaging provider, payment and invoicing tools, email delivery, error monitoring. Each is bound by contract to use the data only for us. The current list is on the data & security section. We also disclose where the law requires it.
Account and client data for as long as your account is active, then 90 days after closure to allow recovery. Invoices and tax records for 8 years as required. Backups roll off within 35 days.
You can access, correct, or erase your data, withdraw consent, nominate someone to act for you, and complain to the Data Protection Board. Write to our Grievance Officer, [Name], at [grievance@thavosh.in] — we respond within 30 days. If your coach entered your data, ask them first; we'll help them action it.
We use strictly necessary cookies for login and security, and privacy-friendly analytics to count visits. No advertising trackers.
Thavosh isn't for under-18s. A coach training a minor must hold verifiable parental consent and record it in the client's file.
The three-month free period exists so you can decide before paying anything. After that, here's exactly where a refund applies.
Email [billing@thavosh.in] from your account email with the invoice number. We acknowledge within 2 business days and, once approved, refund to the original payment method within 5–7 business days. Your bank may take a few days more to show it.
Payments your clients make directly to your UPI ID are not ours to refund — those are between you and your client. Please raise a chargeback with us before your bank; it's faster and we'll usually agree.
No phone call, no retention script. Cancelling takes two clicks in Billing settings.
Elite plans can be cancelled the same way. Removing individual trainer seats mid-cycle takes effect at the next renewal. Annual gym contracts follow the terms in the signed order form where those differ from this page.
If we ever discontinue the service we'll give at least 90 days' notice, provide a full export, and refund any unused prepaid period.
Your clients trust you with their bodies and their money. Here's how we look after the record of it.
Cloud hosting [provider], messaging [provider], payments and invoicing [provider], transactional email [provider], error monitoring [provider]. We give 30 days' notice before adding a new one that touches personal data.
You own your client data. We never contact your clients for our own marketing, never resell data, and never use it to train models. Export it to CSV whenever you like, on any plan.
Found a vulnerability? Write to [security@thavosh.in] with steps to reproduce. We acknowledge within 2 business days, won't pursue legal action for good-faith research, and will credit you once it's fixed.